Working weekend shifts at Morning Roast Café wasn’t glamorous, but it helped cover my school expenses. Most customers were decent, though a few treated us like caffeine servants. I thought I’d seen it all until she walked in. It was mid-morning when she strutted in with oversized sunglasses and a permanent scowl. “One medium Americano,” she snapped without looking up from her phone.
I handed her a fresh, steaming cup a minute later. She took a sip and exploded. “What is this?” she snarled. “Lukewarm garbage?” I apologized, offered to remake it, but she wasn’t having it. She slammed the cup on the counter, demanded a manager, and humiliated me in front of a now-silent café full of watching eyes.
That’s when James, our manager and partner-in-crime stepped in. “Is there a problem here?” he asked calmly. “She served me trash and argued with me,” the woman barked. James turned to me. “You’re fired.” I gasped, faking panic. “Please my family needs this job…” Her smile faded. Phones came out. People were filming. Suddenly, she panicked. “Wait! I didn’t mean for him to get fired!” James stayed firm, playing his role. She backpedaled fast, apologizing, insisting I keep my job.
Only then did we ease off. I returned to the counter, and James leaned in with a smirk: “You’re rehired.” See, James and I had a trick. When customers crossed the line, we flipped the script. He played the harsh boss, I played the crushed kid. It never failed people who thought nothing of tearing into a barista suddenly saw a human being. Cruelty only works when people think they’re yelling into the void. We made sure they saw their reflection. And sometimes, the best revenge isn’t rage it’s a reality check.