Little Johnny had just started working at a retail shop and was still learning how to deal with customers. One afternoon, his boss called him into the office after hearing what sounded like an argument. With a serious voice, the boss reminded Johnny, “I’ve always told you — the customer is always right. Do you understand?” Johnny quickly replied, “Yes, sir! The customer is always right.”
Curious and concerned, the boss continued, “Then why were you arguing with that customer?” Johnny looked calm and answered, “Because he kept saying I was right. I tried to tell him that he was the one who was right — just like you taught me.” The boss paused, slightly confused but also amused by Johnny’s literal honesty and effort to follow instructions.
Realizing the situation, the boss couldn’t help but smile. Instead of scolding Johnny, he said, “You might have misunderstood, but your respect and kindness matter more than winning any argument.” Johnny nodded, learning that serving others isn’t just about rules — it’s about how you make people feel.
From that day on, the boss used Johnny’s story to teach new employees an important lesson: good customer service isn’t about proving who’s right — it’s about listening, respecting, and helping with a good heart.