A viral TikTok video sparked controversy when a customer attempted to order a drink using the name of Charlie Kirk, whose favorite beverage was a Mint Majesty tea with two honeys. The barista refused to write Kirk’s full name, citing a policy against “political names,” which led to heated discussions online. Following Kirk’s passing earlier this month, many of his supporters began ordering the same drink with the same name as a tribute, fueling the trend further.
As the video gained over 1.2 million views, Starbucks issued a statement to clarify its policies. The company explained that while customers are free to use any name, they discourage using political slogans or inappropriate words. Starbucks emphasized its commitment to fostering a welcoming environment and clarified that names like “Charlie Kirk” can be used, as long as they are simply names and not messages meant to create conflict or discomfort.
Starbucks also addressed claims that offensive comments were allegedly written on cups by employees. After reviewing store footage, the company confirmed that these remarks were added after the drinks left their stores, not by Starbucks staff. They reminded customers that cup markers are accessible to anyone, meaning changes can happen after the handoff.
The company concluded by reaffirming its mission to provide a positive, inclusive space for customers and baristas alike. They encouraged patrons to approach their visits with kindness and respect, while Starbucks continues to ensure its policies are clear and consistently followed.